Returns & Exchanges

We offer a 14-day return and exchange policy from the date of delivery. To be eligible for a return:

• Items must be unused, unopened, and in their original packaging.
• Safety seals on beauty tools and skincare products must remain intact.
• Proof of purchase or order number is required.

If you received a damaged item, defective tool, or incorrect order, we are happy to exchange it free of charge.

Simply click the Start a Return or Exchange button above, or contact our team directly via email or WhatsApp with photos of the issue.

Once your returned item is received and inspected at our facility, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–7 business days. For Cash on Delivery (COD) orders, refunds are issued via store credit or bank transfer.

If the return is due to a damaged product or error on our part, return shipping is completely free. For standard returns or change-of-mind exchanges, return shipping costs may be deducted from the final refund amount.